Introduction to Question Writing
E-LEARNING MODULE
This course is designed to take you approximately 75 minutes to complete. Click the button below to get started.
This document is divided into several digestible chapters. Each one starts with a chapter title page.
Introduction
Define the Purpose
Align the Content
Plan the Output
Create your Questions
Review the Performance
Thank you for your time
Any questions?
Reading a Chapter
Click the READ ON button to open the chapter.
Navigating between pages
Each page has arrows on the sides. Use these to move to the next page or go back to the previous page.
The double arrow on the last page of the chapter takes you to the next chapter.
Contents Menu
The contents menu can always be accessed from the top left corner.
Click on the icon to open the contents list and jump to any section. This course is best done in order, so avoid skipping steps.
This course is designed for anyone tasked with writing questions for Clever Nelly.
It could be that your organisation is just at the beginning of their Nelly journey, or that Nelly has been deployed for some time and you need to introduce new questions or refresh and review the ones already in place.
The course is split into six sections. Feel free to go through the course at your own pace and according to your own question writing needs. You can return to the course at any time and pick up where you left off via the “Contents” tab at the top.
You will also have access to a Virtual Question Writing Workshop with a question writing expert as well as the Question Writing Guide.
Introduction
What is Clever Nelly?
How does it work?
The Importance of Writing Effective Questions
Our Methodology
Define the Purpose
Success measures and KPI’s
Using Clever Nelly for performance improvement
Customer Success Stories
Align the Content
The importance of aligning your content
Selecting your content
Mapping your content
Plan the Output
Question types
Question media options
Create your Questions
Question Writing Principles
Clever Nelly Question Format
Reviewing your Questions
Why review your questions
How and when to review your questions
Recap
